FAQ

Transport

Shipping Company

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We send our deliveries via the shipping company Wein-Lagerlogistik GmbH from A-7111 Parndorf.

Delivery Area

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At the moment we only ship within Austria.

In Deutschland erhalten In Germany you can get our wines at our partner store Land.Luft

Minimum Order Value

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The minimum order value is 35 euros.

Shipping Costs

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We deliver within Austria for free. If you come from Germany, please visit our partner store Land.Luft

Delivery

Our delivery time is 2-3 days within Austria

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Our delivery time is 2-3 days within Austria.

If you come from Germany, please visit our partner store Land.Luft.

Packaging

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ur wines are shipped either in single cartons, cartons of 3 (for mixed orders only) or cartons of 6.

Payment

Payment Options

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There are the following payment options in the online store:

- by Paypal

- by credit card: Visa, MasterCard und Amex

- Maestro

- Apple Pay and Google Pay

Claims and Complaints

Deadlines

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We process all complaints and claims that arrive within 24 hours. We ask you to leave the rejected goods in their original sealed packaging and to keep them in their entirety until the matter has been resolved. 

Defects that are not reported within the above-mentioned period, we can unfortunately no longer take into account. A later return of goods or subsequent deliveries of shortages are excluded. We can also no longer accept complaints about wines that have already been opened.

Product Defect

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Product defects that are submitted in due time and are eligible will be replaced and subsequently delivered by us. You shall only have a right of conversion and reduction if the replacement delivery is not possible in the individual case within a reasonable period of time. Claims for consequential harm caused by a defect are excluded

Transport Damage

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Obvious transport damage must be reported immediately to the deliverer and confirmed by the bearer of the shipment. Transport damage that is not immediately apparent must be reported to the carrier in written form within a period of 24 hours. 

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